This site · the right address for each subject
Contact: what can be settled here and what cannot
This site has no access to anybody's wallet, balance or casino account, and it speaks to no support desk on anyone's behalf. What can be done here is correcting a wrong figure, pointing at an article that has been updated, and asking for a subject nobody has written yet.
What can be settled here
A wrong number. If a fee changed, a limit moved, or a help article was updated after we quoted it, the correction is welcome and it gets made. Messages that say where the right version is — the article, the screen, the date — are dealt with the same day.
A missing subject. If a question about this wallet is not answered anywhere on this site, it is worth writing. A good part of what is published grew out of a question somebody asked twice — including Maya slots, which exists because half the people searching that phrase wanted a pyramid and not a wallet.
A subject that belongs here and is missing. If a question about this wallet keeps coming back and no page answers it, that is the most useful message anybody can send. How the pages get written is on who writes this.
What cannot be settled here
Anything involving your money. This site is not the wallet and not the operator, holds nothing, sees nothing, and mediates no conversation with anybody's support. A declined deposit, a held withdrawal, a refused document and a locked account all belong to the company holding the balance.
What can be done before writing to them is working out which of them is actually holding it, because that is where most of the wasted time goes. The four decline shapes and the order to check them in are on depositing, and the checks that hold money on the way out are on cashing out.
For the wallet itself, Maya prints its own channels on every page of its support site: a hotline on (+632) 8845-77-88, a domestic toll-free line on 1800-1084-57788, and 24/7 chat inside the app. It also states that it aims to address a concern within fifteen days. Those are Maya's figures, published by Maya, and they are the right first stop for anything about the wallet.
Where the coin can go- USDTone transfer, no peso rail
- No merchant codenothing to be declined
- 21+gambling is a cost, not income
Four things that help any support message
They hold for any company and they save days.
- One question per message. Three questions in one message usually come back
with one answer.
- Quote the reference. A transaction reference from the app's own list
changes the tone of the entire conversation, because it turns “my money is missing” into a record somebody can look up.
- The whole screenshot, uncropped. The crop that hides the date or the
amount is exactly what makes an agent ask for everything again.
- Never share anything that grants access. A password, a one-time code and a
wallet recovery phrase are asked for by no support desk anywhere — whoever asks is not support, whatever the message looks like.
If the subject is the playing, not the money
If the message you are considering writing is about not being able to stop, this is the wrong address and there is a better one. In Touch Community Services runs a free crisis line in the Philippines, 24 hours a day, and its details are in the footer of every page here. The practical part — limits, a pause, what to switch off first — is on safer play.
How to write
Use the address published in this site's footer. Corrections are read first. We do not, under any circumstances, ask for account details, a password, a code or a document — and any message claiming to be from this site and asking for those is not.
The full index of what is already written starts at maya casino games, and the page most often corrected is fees and limits.